Refund and Returns Policy

Effective Date: July 7, 2025

Thank you for shopping at printservice.store. We take pride in delivering high-quality custom print services and products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Due to the custom nature of our products, we only accept returns under the following conditions:

  • The item received is defective, damaged, or significantly different from what was ordered.
  • You must contact us within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Proof of purchase or order confirmation is required.

2. Refunds

Once we receive your returned item and inspect it, we will notify you via email about the status of your refund.

  • If your return is approved, a full or partial refund will be processed to your original method of payment within 5–10 business days.
  • In cases of defective products, we may offer a replacement instead of a refund, depending on your preference.

3. Non-Returnable Items

Because our products are custom-made, the following are non-returnable:

  • Personalized or custom print products (unless damaged or incorrect)
  • Gift cards
  • Downloadable digital products

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at support@printservice.store with your order number and details.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How to Start a Return

To initiate a return, please contact us at:

📧 Email: support@printservice.store
🕒 Please include your order number and reason for the return. We’ll respond within 1–2 business days.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  1. Check your bank or credit card account again.
  2. Contact your credit card company (processing times may vary).
  3. Contact your bank.
  4. If you’ve done all of this and still have not received your refund, please contact us at support@printservice.store